Frequently Asked Questions
This page contains answers to commonly-asked questions about the ATOP TV products and services.
Atop TV is television products, which are delivered using the Internet service also known as IPTV (Internet Prodical TV ). It's a different way of communicating information that is far more superior then the old cable tv.
Atop TV provides television service at a competitive price that includes local and approved live programing governed by the CRTC. Other than the Skinny Basic which is mandated by the CRTC you have total freedom to mix and match what you want to watch. Its your choice what to watch. Buy one channel or a hundred channels. Its up to you and again its your choice.
Yes. You must aquire Internet from one of Atop's authorized internet providers to view the AtopTV service. The internet is the way that Atop TV transports the signal to your set top box so that you may watch your favorite shows.
Atop TV is currently available in most major cities and surounding areas in Canada. We are always expanding and hope to have service in other areas soon.
Simply contact one of our ISP resellers their names are posted on the bottom of our Home page. They will be glad to explain everything you need to know about AtopTV.
Switching to Atop is easy. Just sign up with us, cancel your current provider and we take care of the rest. We'll schedule your internet installation on the same date as your cancellation date, so there is no service interruption. Please note, typically your current provider will require 30 days advance notice for cancellation.
Catch Up TV is having the ability to watch programs that you have missed over the past 7 days.
The only way to enjoy ATOP's TV programming is to purchase a Set-Top-Box for each TV in your home. If you already have a Roku, Andriod or Apple tv box chances are you will not need anything else.
If you purchase your system from an authorized Atop Reseller, you can start enjoying your TV and internet within three to 10 days.
The Set-Top-Box we are using is loaded with features such as HDMI, Full HD, wireless connectivity, etc. The current price for the Set-Top-Box is for Roku 3 or better $40.00 to $100.00 Android 7 or better $50.00 to $200.00. Apple 4 or better $180.00 which is a one time cost for each. Set-Top-Boxes can be purchsed at any stores that sells televisions and computers such as Costco, Walmart, Best Buy, Amazon, Ebay etc.
Professional basic installation is included in the price, which includes the following:
Installation and setup of Internet router.
If nessary help to set up your Set-Top-Box connecting your TV and verifying.
To access your ATOP TV account online, click on Login/ Register on the home page at Atoptv.com.
Make sure to have your email and password ready that you created for this account. If you are having difficulty contact the internet provider that activated the AtopTV service.
If you've forgotten the password to your online account access we can reset it for you. Just click on LOGIN / REGISTER on the Home page followed by Forgot Password. Follow the on screen instructions and we'll have a new password emailed to you.